Refunds

30 days, no questions asked

Ask within 30 days of a charge and we refund all of it. You don't need to give a reason. That covers every charge DataFlow makes:

• the first charge for Team, when its 7-day free trial ends;
• every renewal, yearly or monthly;
• seats you add, which are charged on your next invoice.

Nothing is charged during the free trial, so cancelling before it ends costs nothing.

How to ask

Write to hello@letdataflow.com, or reply to the receipt for the charge. If you write separately, tell us the email address of the account and which charge it is.

Where the money goes

Refunds go back to the card or account you paid with, through Stripe. Banks usually take 5 to 10 business days to show it.

What happens to your plan

Refunding a plan's charge ends that plan straight away: the subscription is cancelled, and DataFlow turns read-only the next time it checks your licence, which it does at launch and every 12 hours. Nothing is locked away. You can still open every project and download everything in it, and choosing a plan again turns the rest back on.

A partial refund doesn't end the plan.

Only the seats you added

Added seats are charged on the same invoice as the plan, so refunding only them is a partial refund of that charge. Tell us it's just the seats: we refund their share, take those seats off, and the plan carries on.

After 30 days

You can cancel at any time from your account. Cancelling stops the next renewal, and you keep the plan until the end of the period you paid for. If a charge ever looks wrong, whenever it was made, write to us.

Your rights

This policy adds to your rights under consumer law. It doesn't limit any of them that can't be limited. It's part of the Terms.